Shipping policy

Shipping Policy
Last Updated: May 2026
At Sorelia Skin, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Time
After processing, estimated delivery times are:
United States: 5–10 business days
Canada: 7–15 business days
International Orders: 10–20 business days
Please note that shipping times may vary depending on your location, customs processing, and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to update.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Delays
While we strive to deliver orders on time, Sorelia Skin is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping fees may apply for reshipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery at:
Email: support@soreliaskin.com
We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@soreliaskin.com
Website: soreliaskin.com⁠�